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Call Center
Phone
864-878-6326
864-647-2005
1-800-240-3400
Office Hours
Monday—Friday
7:00 a.m.—6:00 p.m.
For after-hour emergencies, our dispatchers are available 24-hours to assist with outages.
Because life is so busy, it may not be convenient for some of our members to take the time to come to one of our offices to transact business. In a response to meet the changing needs of our members, the cooperative opened one of the first Call Centers among the Electric Cooperatives in South Carolina. Established in 1998, Blue Ridge Electric’s Customer Service Call Center handles over 14,000 calls a month. Each representative receives extensive training, including field training so they are prepared to handle the call when it comes to the Center, therefore eliminating the need to transfer a call to another department. The Customer Service Representative will complete your service request while on the telephone which will insure efficiency and accuracy. The Call Center also allows the Customer Service Representatives in the offices to give better service to our walk-in members as the calls that were previously coming into the offices are now handled by our Customer Service Center.
For any requests, please call our Customer Service Center at 1-800-240-3400 and receive friendly and professional service every time you call.
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